Unidesk - intermittent performance issues
The vendor TopDesk have now marked this performance issue as Resolved.
For a full description of their findings - their status page for the incident can be found here:
Update from the vendor - TopDesk - summarised:
Their engineers have identified the cause of the issue, and are working with other parties to resolve the issue as soon as possible.
Impact on our Unidesk environment remains low - based on reports to the Service Desk.
Your patience is appreciated while this is being progressed.
TopDesk status page:
We are experiencing some intermittent performance issues in our Unidesk environment.
This can be presented as:
- delays in updating and saving fields in calls
- moving between tabs within a Unidesk session
Tasks do complete, in time.
This has been reported to our provider - who have acknowledged the issue - and also that other institutions that use the underlying application TopDesk have been seeing similar.
Their own status page can be found here: https://status.topdesk.com/
Impact so far has been low - it is being reported to us in small numbers, and for reasonably short periods.
We'll update this post as their investigation progress.
- UniDesk
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