Microsoft 365 - issues with web access this morning

Microsoft have now resolved their reference for this as 'service restored' - it is possible to access Microsoft services via office.com and microsoft365.com again.

Issue MO896989 detail:

"An unexpected increase in service requests causing our caching infrastructure to become degraded, preventing users from accessing the service"

Thanks for your patience while this was raised with Microsoft.

Please continue to report any issues to the IT Service Desk, providing appropriate details.

Microsoft have acknowledged the issue and have given this as reference:

MO896989

"Users may be unable to view or access applications in office.com or Microsoft365.com"

Microsoft are investigating.

We are receiving reports of issues with access into Microsoft 365 on the web this morning - e.g. going to:

https://www.st-andrews.ac.uk/staff/ > Microsoft 365

or

https://www.st-andrews.ac.uk/students/ > Microsoft 365

The issue appears to be getting to the Microsoft URL office.com.

The issue presents itself as repeatedly reloading the content of the page, and not loading fully.

Individual web access to apps continue to work:

Teams: https://teams.office.com Outlook: https://outlook.office.com

It's the Microsoft 'home' page encountering the issue.

We'll update this post accordingly as this investigation with Microsoft progresses.