Unidesk - performance issues

We've now resolved the incident. Thanks for your patience.

The supplier have described that performance issues with our Unidesk environment stabilised from around 1:45pm.

They have described our environment as being operational - but to consider it 'at risk' until they provide final confirmation of resolution.

Moving this status post to 'recovering' phase for now.

We are waiting on confirmation from the vendor - but to provide a further update:

• Unidesk is now performing more like normal - calls, selections and queues open
• Any emails that were banked in import mailboxes have now been created into calls

Once we get a confirmation from the vendor - we'll update accordingly.

Thanks for your patience.

The issue with Unidesk is also impacting other institutions - it has been acknowledged by the supplier as a wider problem

As this currently means that the IT Service Desk do not have access to Unidesk for handling requests..

If you need IT support:

Please phone 01334 46 3333 Or visit the IT Help Point in Walter Bower House or the Main Library.

Your patience is appreciated.

We are encountering some general performance issues with our Unidesk environment

Behaviour observed:

It is possible to log in and out - but general functions - opening calls, selections load slowly or time out.

We'll update this post accordingly once the investigation progresses by the supplier.