Resolved
Resolved

Our Networks team have confirmed that the work has completed, and wired/wireless network services are fully restored.

Residence Managers have been updated.

Thank you for your patience while this complex issue was in progress, and apologies for the inconvenience caused.

Please report any further issues to the IT Service Desk

Recovering

Network services are now recovering, and becoming available again.

Once we receive final confirmation from the contractor of completion of work, this post will be updated accordingly.

Residence Managers have been updated.

Identified

To provide an update:

Our Networks team have been onsite since this was reported this morning.

Contractors are onsite to carry out repair work

Residence Managers have been updated with the latest information.

Your patience is appreciated while this is carried out.

Investigating

We have received reports of network issues in some of our Halls of Residence.

Both the wired and wireless networks are reported as being unavailable.

This is being investigated as a priority.

The list of impacted halls are:

  • Agnes Blackadder Hall
  • Andrew Melville Hall

Please contact IT Service Desk if you are encountering any issues in other locations

Began at:

Affected components
  • Eduroam wifi
  • Network - wired