Shared Drive (X Drive) - issues accessing folders and files

Resolved
Resolved

The issue has been identified and resolved - the Shared Drive (X Drive) should now be accessible again.

Apologies for any inconvenience caused.

Please report any further issues to the IT Service Desk - including any messages received.

Investigating

We have received a number of reports of issues accessing folders and files on the Shared drive (also referred to as the X drive or CFS Shared drive)

From a Windows PC - this is presented as a message '... is not accessible. The user name or password is incorrect'

From a Mac - this is presented as a 'loading' spinner which doesn't progress.

The Home Drive (also referred to as H drive) remains accessible

This is being investigated as a priority - and this post will be updated accordingly.

Began at:

Affected components
  • Shared drive