UniPrint - 'unavailable' message following a recent Windows Update

Recovering
Recovering

We’re making a change to UniPrint to improve printing from University-issued Windows devices.

In the coming days, a new UniPrint option will automatically appear on your University Windows device. When printing, please select: UniPrint Ricoh on prn-l-spl.st-andrews.ac.uk

You may see a number 1, 2 or 3 associated with the new printer. It may also take up to two restarts of your device before the new option appears.

The existing “UniPrint Ricoh” option will stop working over the coming days, so please use the new option for future printing.

This change only affects University-issued Windows devices. Student devices and macOS devices are not affected and can continue to use their existing print setup.

Investigating

Some users are experiencing issues with their UniPrint queue showing as "Unavailable" following a recent Windows update.

This issue affects University Windows devices, including PC classrooms.

Until a fix is available, please use the Web Print service: https://printing.st-andrews.ac.uk/app?service=page/UserWebPrint

Began at:

Affected components
  • Printing